Returns and Exchanges Policy — Anghels
At Anghels, we value your satisfaction and are committed to providing a safe and transparent shopping experience. Our exchange and return process follows the guidelines of the Brazilian Consumer Protection Code (Law No. 8.078/90) and was structured to ensure your rights without compromising the quality of our service.
🔁 HOW TO REQUEST AN EXCHANGE OR RETURN
Please contact us through our official service channels, providing the following information:
Order number
Full name
Reason for the exchange or return
Photos of the product (if applicable)
Service channels:
📧 Email: [email protected]
📱 WhatsApp: +55 16 99243-8724
🌐 Website form: https://anghels.lojavirtualnuvem.com.br/
🔄 ENTIRE RETURN & EXCHANGE PROCESS
Once our team responds to your request or you fill out the website form, we will provide you with a shipping code to be attached to the return package and taken to the post office. This code will be sent via our support channels (WhatsApp and Email).
As soon as the package arrives at our Distribution Center, we will promptly begin product inspection. After approval, we will proceed with the exchange shipment, refund (in case of a return), or any other necessary action.
💬 Our team will respond within 4 business hours with instructions and next steps.
Please read our full Returns and Exchanges Policy and Product Conditions below:
💡 VOLUNTARY EXCHANGES (FOR SIZE OR PREFERENCE)
You may request an exchange for personal preference or size within 7 calendar days of receiving your order.
Products must be:
Unused (no odors, stains, or any signs of wear)
With original tags attached
In the original packaging
If the original packaging is lost or discarded, customers may use an alternative, but Anghels will not cover packaging costs
Accompanied by the invoice (Nota Fiscal) — it must be either inside the package or attached on the outside like a shipping label
📦 Voluntary Exchange Shipping:
Anghels covers the return shipping cost (from the customer to us)
The cost of reshipping the new product is the customer’s responsibility
❌ RETURN UNDER RIGHT OF WITHDRAWAL (FOR ONLINE PURCHASES)
According to Article 49 of the Consumer Protection Code, for purchases made online:
Customers can cancel the purchase within 7 calendar days after receiving the product
The item must be unused, with tags, and in its original packaging
💸 Refund:
We will refund the full amount paid, including initial shipping
Return shipping to Anghels will be covered by us
The customer may choose to receive a store credit instead, if preferred
🛠️ PRODUCTS WITH MANUFACTURING DEFECTS
Anghels offers a 90-day warranty (from the delivery date) for manufacturing defects.
To proceed, the customer must contact us with photos or videos of the defect for analysis.
If the defect is confirmed, the customer may choose:
Replacement with the same or similar product
Full refund
Store credit for future use
📌 GENERAL CONDITIONS
Products that show signs of use, missing tags, or damage due to misuse will not be accepted
Requests made outside the legal or stated timeframes will not be accepted
Anghels reserves the right to evaluate the condition of returned items before concluding the process
